Return Policy - Doll House Fashion

Returns and Exchanges

We hope you love your purchase! If you’re not completely satisfied, you can return your item within 30 days of receiving it. Here’s how to return your item

1. Contact Us:

Reach out to our customer service team at [your email or phone number] to let us know you’d like to return your item. Please include your order number and the reason for the return.

2. Pack Your Item:

Securely pack the item in its original packaging, including any tags, labels, or accessories that came with it.

3. Return Shipping:

Please note that we do not cover return shipping costs or any other associated shipping fees. You will need to arrange and pay for the return shipping.

4. Send It Back:

Ship the item back to us using your preferred shipping method. We recommend using a trackable shipping service to ensure your return is received.

5. Refund Processing:

Once we receive the returned item, we will validate your return request. This process may take up to 14 business days from the date of initiation. Refunds will be issued to the original payment method once the return is approved.

Conditions for Returns

– Items must be in their original condition, unused, and with all tags attached.

– Sale items and gift cards are not eligible for returns or exchanges.

– Custom or personalized items cannot be returned unless they arrive damaged or defective.

Damaged or Defective Items. If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you.

If you have any questions about our return policy, please get in touch with our customer service team at sales@dev.zuricode.com. We’re here to help!

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Thank you for choosing Doll House Fashion!